Support Alerts

Apple OS 10.7 - Lion Released

ProPresenter 4:   Fully compatible with Mac OS 10.7 (Lion). Be sure you're using the latest version.

ProPresenter 3:   May work with Mac OS 10.7 (Lion), but it's not officially tested or supported. Please stay with Snow Leopard or lower for this version of ProPresenter.

ProVideoPlayer (PVP):   We're testing a version of the application that is Lion compatible and will hopefully release that soon. So please stay with Snow Leopard or lower for now and stay tuned to the site for the update.


Mac OS X Leopard Compatibility (10.5.3)

We're all very excited about this great new update to Mac OS X called Leopard (10.5.3). The good news is ProPresenter works well with the new version as does PVP. Please read the details below.

WARNING!   DO NOT upgrade to the latest version of QuickTime introduced Monday, June 6 (v.7.5)! It renders PVP unusable and prevents foreground movies from playing in ProPresenter (backgrounds still work). Email has been sent to all customers. Spread the word and stay tuned for updates. If too late, you can downgrade using Pacifist. Just don't follow those instructions directly (don't select any folders). Only select the top level package/folder and click install, replace everything, and it will revert to 7.4.5.


  Note about Apple Software updates


Lately the frequency of updates coming from Apple has been very high (Leopard 10.5 and 10.5.3, QuickTime 7.2, 7.3, 7.3.1, 7.4, 7.4.1, Tiger 10.4.11). Apple is in the midst of re-writing the entire QuickTime framework which has been causing problems for any developer that relies on the QuickTime API (Adobe issued a recommendation against installing QuickTime 7.4). We're excited about what Apple is trying to accomplish, but unfortunately each new software introduction often produces issues as we have found (some small and some large). QuickTime 7.3 introduced some major problems that required us to rewrite our image rendering mechanism.

We apologize for any issues you're experiencing and encourage you to provide us feedback. We've been doing our best to resolve any new issues we find or that our customers point out to us. In fact, it has delayed a number of new features we've been eager to bring to you. Please be as specific as possible when submitting feedback. The most difficult thing for us is in addressing bugs that we cannot replicate in house. Describe what you were doing when the issue occured and provide your system specifications (what type machine you're using, which version of Mac OS X, QuickTime, and ProPresenter/PVP you're running, etc.). Let us know too whether or not you can replicate the problem and if so, how. This helps us a great deal.

We greatly appreciate your understanding and support as we proactivley work to resolve issues. There are a few outstanding items, especially with PowerMac G5 systems as well as Tiger 10.4.11. We've found a higher correlation of issues with customers having one or both of these scenarios. We have not yet been able to reproduce or fully resolve at this time, but are still looking into them and trying to work with Apple. If possible, we suggest upgrading to Leopard as well as transitioning to Intel based Macs. Be sure you have all the latest system software updates installed on your system.

  ProPresenter


ProPresenter 3.3.6 has no known issues with the new operating system. For those individuals who have been beta testers (the Seed program), in some rare cases, there is a compatibility problem. BEFORE YOU UPDATE, back up your library. Click on a song in the Library and from the EDIT file menu, click "Select All". Then from the FILE menu, click "Export Selected Presentations". This will create a file containing all of your presentations. Should you have a problem with Leopard, remove the file in your user folder: /Library/Application Support/Renewed Vision/ProPresenter/ProPresenter3.rvd (move it to the trash). Then open ProPresenter and double click on the exported file. This will restore your library. (Note: You will have to recreate your playlists)

* The suggested course of action is to go ahead and update according to the directions above. It's always a good idea to back up your Library as instructed above by selecting all and exporting.

  ProVideoPlayer (PVP)


All Leopard issues have been corrected and PVP works fine on it now. The current version number has been updated to v.1.2.5.

* The suggested course of action is to go ahead and update if you like, but there's no additional functionality or improvement in performance.

  ProVideoSync (PVS)


We have done some testing with PVS on Leopard and it appears to be alight, but there's no additional functionality or improvement in performance so if you're system is running well now there's no need to risk upgrading. Especially considering most PVS systems are dedicated solutions and nothing really requires Leopard.

* The suggested course of action is to hold off until further testing is completed.