Mac commands:

• Show / Hide Output Window: Command - 1
• Show / Hide Stage Display Window: Command - 2

Windows commands:

• Show / Hide Output Window: Ctrl - 1
• Show / Hide Stage Display Window: Ctrl - 2

NOTE: These and many more ProPresenter shortcut commands can be found on page 59 of the ProPresenter 4 user manual found here. Many of the same commands will work for the Windows version as well. In general, Windows users can replace "Command" with "Ctrl" in most keyboard shortcuts. Some commands are Mac only and don't apply to Windows users. We will be updating our User Guide accordingly.

This answer varies with each release of QuickTime from Apple. For now, it's the current version on both platforms and is recommend for all Renewed Vision software. For Mac it's QuickTime 7.6.6 and for Windows it's version 7.6.8.

Watch this FAQ for updates when a new version of QuickTime is released. We test new versions as soon as possible to let you know whether or not they are problematic.

You can retrieve registration information for all your Renewed Vision software products by going to the link below. Enter the E-mail address that was used to complete the purchase. We will find all products purchased using that E-Mail address and send all results to that E-mail address. The same link is also found under the "Help" menu within ProPresenter.

• Go to:  www.RenewedVision.com/support.php

If the E-Mail address has changed (i.e., that person and E-Mail no longer work for your organization), then you must call us to have it updated.

ProPresenter is great at importing text documents (including Microsoft Word). Since there is no standard file type for song lyrics, the default is plain text in a structured format (as commonly seen in CCLI). Therefore, to import anything into ProPresenter from any other program, you first need to export all song files as text from your existing solution. Not all worship software allows for easy exporting as text and every developers database is proprietary, so we can't easily interpret and transpose a competitor's data. This is why all songs must first be converted to a cross-platform plain text document. Some do help facilitate this, however, as outlined below.

Once you've exported from your existing worship software and moved that file or files over to your Mac (via thumb drive or the network), importing into ProPresenter is the same from any source as outlined at the bottom of this FAQ.

Disclaimer: The below methods all rely on other products to work correctly. If you follow these steps and something doesn't work, we may not be able to help you further since we don't have access to any of these programs.

Exporting from MediaShout (quick and easy):
MediaShout makes this easy with a built-in function. Just follow the steps below.

MediaShout 3.x instructions:
• Choose Shout Singer > File > Export Songs > Shout Singer Text File.
• Choose Destination file.
• Name your file > Next > All Songs.
  ***Uncheck the "Save as Unicode" box. Import will not work right unless you do this.
• Export/Save file and move it to your ProPresenter machine (via thumb drive or network). If you are using Pro4 for Windows on the same computer, make note of where you saved the file on your computer and skip to the "Import into ProPresenter" instructions below.
• Skip to last step below "Import into ProPresenter".

MediaShout 4.x instructions:

On the Song Deck, click the arrow next to the search field, select Export > Song deck text file > Next.

Choose Destination file.

Name your file > Next > All Songs.
***Uncheck the "Save as Unicode" box. Import will not work right unless you do this.

Export/Save file and move it to your ProPresenter machine (via thumb drive or network). If you are using Pro4 for Windows on the same computer, make note of where you saved the file on your computer and skip to the "Import into ProPresenter" instructions below.

Skip to last step below "Import into ProPresenter".

Exporting from Easy Worship:

• EasyWorship has no simple way to export text built--like in MediaShout, but there is a tool you can get that will do this for you. It's called "EasySearch" and it integrates into EasyWorship providing a function to export all songs as text.

Exporting from Song Show Plus:

• Song Show Plus has no simple way to export text built-in like MediaShout, but there is a tool you can get that will do this for you. It's called "Song Data Exporter" and it will assist in exporting from Song Show Plus to text files. We're not PC experts, so you'll have to read about it yourself and figure it out. The only alternative to this is to copy the text of each song and paste it into a Word document (one song per document). ProPresenter can import multiple documents at a time.


• Another new option for converting your SSP database directly to a text file or ProPresenter files is now available. "Lyric Converter"

Exporting from PowerPoint:

• There is no fast way to export from PowerPoint, but it can be sped up. For every song you have, open it in PowerPoint and view it in Outline mode. From here you can "select all" and copy this text into a Word document (one song per document). ProPresenter can import multiple documents at a time.
• This capability will be greatly improved in ProPresenter 4 where you can batch import all text objects from any number of PowerPoint documents. See PowerPoint Import on our Road to ProPresenter 4 page.

Importing from Other Presentation Software:

• Look at the respective user manual or call the developer to inquire about the easiest way to export all songs as plain text documents.

Import into ProPresenter:

• From the File menu, choose "Import>Import File"
• Locate the .txt file
• Choose "Import into Library" and select "Paragraph break"
• Finish by clicking the Continue button and ProPresenter will import the file(s).

The best way to play content from YouTube through ProPresenter is to either download the MP4 version directly from the site or to digitize videos into QuickTime movies to your drive and play them back directly from disc. Once digital, you treat them like any other QuickTime movie and drag and drop them into ProPresenter for playback as a foreground video. To begin, you need a tool to facilitate creating these digital movies. There are numerous available. Below are a few we like and use ourselves:

• PwnYouTube - Allows you to easily download and save a copy of the video on the YouTube page you're on. (Mac: Safari and Firefox compatible; Windows: Firefox and IE compatible; have not confirmed in Google Chrome or Safari for Windows.)
  
  Drag the link below to your Bookmarks Bar.
  bookmarklet link:   PwnYouTube
  
  
  
• TubeSock - Allows you to rip a YouTube video to your drive as a QuickTime movie.
(TubeSock costs $15. The demo version will only convert 30 seconds of a video. It's Mac and Windows compatible.)

A quick note about copyright violation and Youtube videos. As a general principal, everything on Youtube is a work of copyright. As soon as something is published in any form, a copyright is immediately applied. There are ways to officially claim a copyright, but under intellectual property laws, a published work has a copyright. The following was posted by one of our forum users who coordinates large live events professionally and his advice on legally using content from Youtube.

1) CCLI also offers a CVLI blanket license (including a great website) that allows you to play many popular movies publicly during church services. These can easily (and legally) be ripped from a DVD for the purpose of playing in the service (not for putting on the network for the staff to download personally).

2) There are also companies (www.swank.com and www.criterionpicusa.com) that specialize in this as well (this is helpful for larger churches that are above the capacity limit for CVLI). They have most of the popular movies out there (as well as many TV shows, too).

3) If there is a video on YouTube that you want to use (and you know that it is not a copyright-violation video, such as the many "How Great is our God" videos), simply contact the original poster. Many times, if you tell them what you would like to do with it, they will give you permission to show it without any costs, problems, etc. It's just a simple email to the poster. However, they must hold all of the copyrights to everything in the video (can't use somebody's music without their permission) to be able to give you permission. Once that is done, ask them to upload a copy via www.dropbox.com for you (which is typically better quality anyway than ripping from YouTube).

Yes. And because you have complete access to your song database, you can add songs at any time without exiting the presentation.

In ProPresenter 4 we introduced the ability to have multiple libraries. Once a library has been set up, it's easy to switch between them.



To create a library or add a new one to the list, click File > Select Library > Manage Library. A library is just a folder on a local or external/remote drive. Choose the one you want and it will be added to the list.

ProPresenter 3
ProPresenter's Announcement function is made for this purpose and allows you to enter in nursery alerts without impacting any of your other song libraries, as well as show and hide the nursery call independently of the presently shown song slide. You cannot, however, show ProPresenter generated nursery alerts over Keynote or PowerPoint slides.

ProPresenter 4
ProPresenter 4 offers an enhanced messaging window that's still simple to use. Now you can save multiple sets of messages that you can quickly access and send to the screen. These messages can contain dynamic data, so formatting and editing custom messages can be quick and easy.
Looking at the full message window, dynamic data is managed by a new element we call Tokens. As evident by their names, Tokens are placeholders for variable data such as clocks, timers, and text. You can interlace static text with Tokens to expedite data entry for your operators.


When clicking on the Messages button the first time, only the variable fields for the selected Message are seen for quick configuration and firing to screen.

Yes. Scripture support is available with over 50 Bibles to choose from. This can either be done on the fly, or in pre-programming as the program allows you to save Scripture verses just like songs.

Hold down the command key (found on either side of the space bar), click to select a slide, and hit the delete key. You may also Right-Click (Control-Click) and select Delete Background.

For Windows uses, press the Ctrl key in order to click and select slides to delete. You may also Right-Click and select Delete Background.

ProPresenter is used by some of the most well-respected and influential churches in the country and around the world. Our focus on high quality, stable and easy to use applications, over quickly crafted marketing bullet point features, defines the reputation we have earned.

Customers switching from other products to ProPresenter praise its ease of use and its media handling. Video playback is better than most other competitors, and the interface is designed for volunteers.

Specific features that Pro has beyond the ease of use, smooth video playback and stability are:

• Independently control backgrounds and and text slides; this enables you to have as many backgrounds within a song as you wish.
• Smooth video cross-dissolves.
• Video playback through SDI output.
• What You See is What You Get (WYSIWYG) slide previews: the entire interface shows exactly what a slide will look like when made live so you can see text formatting/line returns and make changes before making a slide live.
• Fully searchable song database.
• QuickEdit feature allows you to edit or reformat slides while still clicking on other slides to make them live.
• Dynamically generated count down timer.

While we hope this helps, we encourage you to take a look at ProPresenter for yourself with the free demo available from the "Download" link above.

Yes! Using ProPresenter 3.2 (Mac only) or above (4.0 or higher for Mac and Windows), you can set in and out points of the DVD clip you want to play in pre-production, and call the clip up on the fly during the service. Clips can be played directly from the DVD Player, or added directly to playlists or presentations.

Mac users:
This can be determined by using either QuickTime Player or the latest version of the ProPresenter. Just launch one or the other and look in the respective "About" boxes under menu item with the name of the program ("QuickTime Player" or "ProPresenter").

Windows users:
As with the Mac version, this information can be found in either QuickTime or in ProPresenter. In QuickTime, click on Help and choose About QuickTime Player. In ProPresenter, click on the ProPresenter menu option and choose About ProPresenter and then click on the System Information tab and scroll down to the QuickTime version information.

Beginning with ProPresenter 3.4 (Mac only), it has been possible to import songs directly from SongSelect into ProPresenter's library without leaving the application.

ProPresenter 3.4+ (Mac only)

• Open the Resource Center by clicking on the Resource icon in the toolbar or selecting Open Resource Center from the ProPresenter3 menu.
• Click on the SongSelect tab.
• Log in with your SongSelect credentials and search for the songs you want to load.
• From the Lyrics menu in SongSelect, choose either Copy or Save (as .txt file) or Export (as .usr file).
• Repeat this process for all the songs you want to import each time.

ProPresenter 4.0 (Mac or Windows)

• Click on the SongSelect icon in the menu bar.
• Log in with your SongSelect credentials and search for the songs you want to load.
• From the Lyrics menu in SongSelect, choose either Copy or Save (as .txt file) or Export (as .usr file).
• Repeat this process for all the songs you want to import each time.

The purchase of the ProPresenter software generates an Unlock code to enable its unfettered use. Once this code has been generated, it cannot be "un-generated". This is the equivalent of opening a shrink-wrapped piece of software purchased from a retail outlet, which the industry widely accepts as non-returnable/non-refundable.

We offer a FREE demo of our software that has no time or feature limitations (protected only by a watermark on the output screen). This allows any potential customer to thoroughly test the software before spending any money. We HIGHLY encourage this. As such, we do not offer any refunds for purchases under any circumstances. All sales are final. If you have questions about this policy, please email sales@renewedvision.com.

Hardware purchased from this site is covered by manufacturer warranty and therefore not eligible for return or refund.

Our products are largely made for non-profit organizations and have been priced to represent the best value possible for the functionality of the product. There are no discounts off of the listed price of the software.

There is a collection of free sample still images included with the program that can be found in the installer file. These can be copied to your computer if you want to use them. Additional free videos can be downloaded through the Store button in the toolbar. Click on Store, then scroll down and click on the Renewed Vision video sample download button.

The only remote that we officially support is our iOS remote app, ProRemote. It is available through iTunes for $4.99.

We have not done any testing with third-party presentation remotes. These remotes may or may not work with ProPresenter, and we are not able to provide support for them at this time.

Yes, but limited. After you install ProPresenter, there is an option to import a small library of roughly 60 Public Domain songs (some of them are a special few we have permission from the artist to include). Renewed Vision is not a publisher of song lyrics and as such, we do not have the right to simply include any songs we want. That's why we built SongSelect directly into the program. Now any church with a CCLI license can easily download and automatically import any worship song they like at a moments notice.

We recommend using .mov files for both the Mac and Windows version of ProPresenter. If you purchase videos through the built in media store in ProPresenter, the files will be properly encoded.

If you have purchased videos from other sources, or have rendered videos in-house, you may need to recompress the file using these recommended settings if you notice any issues with the playback of the video.

For full details of our recommended compression settings, and how to change the settings for your video, please take a look at this support article.

Additional Mac info:

Anything QuickTime recognizes is playable within ProPresenter (which includes DV, Sorenson, H.264, and more including uncompressed video). As of January 2006, the freely available Windows Media player plug-in from Flip4Mac will allow even your Windows Media files to play back within ProPresenter. The speed of your machine and the type of compression will dictate how smoothly the videos playback. Playing back MPEG 2 video requires the purchase and installation of the QuickTime MPEG-2 Playback Component from Apple.

Additional Windows info:

ProPresenter for Windows natively supports QuickTime, MPEG, AVI, and WMV videos. Other video formats may work, but are not recommended or supported.

If you have ProPresenter open and all you see on your output screens is your desktop background (not the full desktop, just the image), then you need to enable the output in ProPresenter.

To do this in the Mac version of ProPresenter, press Command-1.

To do this in the Windows version of ProPresenter, press Ctrl-1.

The first step in trouble shooting problems with the Stage Display adapter (the Display Link model we sell in our store) is to update to the latest driver for the adapter.

Mac driver update

Windows driver update

Due to changes in our licensing agreement with the publisher of the NIV Bible, we are no longer able to provide the 1984 version. We are not the only company affected by this change. We would gladly continue offering both versions, but we simply aren't allowed to.

Yes. Files made in the Mac version of Pro4 will work in the PC version. Files made in the PC version with work in the Mac version.

Once Pro5 is released on both platforms, those files will continue to cross compatible as well.

We have never tested Prezi with ProPresenter, so we don't know if it works or not. PowerPoint and Keynote are the only supported third-party presentation softwares ProPresenter is designed to work with. Prezi files may be able to be shown through the web view.

We have verified basic compatibility with Office 2013 using the demo version and ProPresenter 5 for Windows, but have not done extensive testing yet. Initial testing shows that there are likely to be some changes to how PowerPoint interacts with ProPresenter, so we are not recommending upgrading to Office 2013 at this time.

We will also need to perform tests with Office 2013 for Mac when it is released.

Until such time as we can complete testing, the two previous versions of PowerPoint are the only ones still officially supported.

ProPresenter 5.1 for Mac (Cloud support)

• Processor: 2.4 GHz Intel Core 2 Duo processor or better
• OS: MacOS X 10.6 (Snow Leopard) or later
• RAM: 2GB of RAM (4GB recommended)
• Video Card: Dual display with screen spanning capability (a dedicated graphics card with 512MB VRAM is recommended)
• Stage Display: Additional output required for stage display function (third video out - PCI or USB). Some newer Macs already support 3 video outputs (two Thunderbolt outputs on iMac and Retina MacBook), which means they will support this out of the box and no additional hardware is required.

ProPresenter 4

• Processor: Intel based Mac. PowerPC processors are not explicitly excluded in the software, but we are unable to provide support for them.
• OS: MacOS X 10.5.8 or later (Leopard, Snow Leopard and Lion are supported)
• RAM: 2GB of RAM (4GB recommended)
• Video Card: Dual display with screen spanning capability (a dedicated graphics card with 512MB VRAM is recommended)
• Stage Display: Additional output required for stage display function (third video out - PCI or USB)
• Lion Support in Pro4: In order to use ProPresenter with OS X 10.7 Lion or 10.8 Mt. Lion, you will need to download and install the most recent version (4.2.6). This can be downloaded here.
  
  

ProPresenter 3

• iMac (Intel or PowerPC G5), MacBook Pro, MacBook, Mac Pro, PowerMac G5. Will work on some G4's, but not guaranteed or supported.
• 1GB of RAM
• Dual video spanning support - standard on PowerMac, PowerBook, and ALL Intel based Macs including only the NEW Mac Mini introduced March 3, 2009 (read information about G5 iMac, iBooks, and Mac mini below)
• Core Image-capable graphics card - Video card with a programmable GPU (All Intel Macs)
• ProPresenter 3 is not being supported for OS X 10.7 Lion.

* PowerPC G5 iBooks and iMacs (NOT Intel based Macs) are shipped from Apple with hardware that is capable of supporting two independent displays, but it is not enabled. Apple only enables 'mirroring' mode which means that when you connect one of these systems to an external display, it shows exactly what's on the internal display (like a mirror). Both ProPresenter and ProVideoPlayer require 'spanning' which is a configuration that allows for the desktop to be extended (or spanned) across a secondary display providing additional desktop space, not just mirroring it. If you have one of these older systems that can only mirror, there is a freely available hack that will enable spanning and works on most systems. It's called Screen Spanning Doctor and while we cannot guarantee it will work for you, we have found it to be quite reliable. Be aware that if you do choose to install it, you do so at your own risk.

For the "Mini" line of Macs, ONLY the NEW version introduced March 3, 2009 (or later) is supported. While older versions have enough horsepower to run ProPresenter, they only have one physical video out and dual video support is required to run ProPresenter (operator screen and an output screen). There are ways to work around this with a Dual or TripleHead2Go, but it is a hack and NOT recommended. Try it at your own risk, but we do not support this implementation. You can also theoretically set up your presentations in ProPresenter and use arrow keys to navigate through your presentation, but this is not suggested.

You must have PowerPoint 2008 or newer installed on your computer for the PowerPoint import feature to be enabled.

The PowerPoint import feature will not be enabled for those users who do not have PowerPoint installed or have an older version of PowerPoint installed.

This is likely a permissions issue with OS X. Follow these steps to correct the problem:

• Quit ProPresenter.
• Open Disk Utility, located in the /Applications/Utilities folder. Choose your hard drive, then "Repair Disk Permissions". After this process is complete, close Disk Utility.
• Go to the root of your computer (your hard drive). Select: /Library/Application Support/RenewedVision.
• Open the RenewedVision folder and single click on the ProPresenter 4 folder. If there is no such folder, go back up a level and single click on the RenewedVision folder. If there no RenewedVision folder, you have a more significant permissions issue - see the bottom of this FAQ for further instructions.
• Select from the file menu: File -> Get Info.
At the bottom of the info panel is a section named: Sharing & Permissions. You may need to click on the arrow to expand this area. You will need to unlock the panel by clicking on the "lock" icon (in the bottom right corner) and enter your admin name and password.
• Change the permissions so "everyone" has Read & Write privileges. Be sure to click the "Apply to enclosed items" action (it's an action in Leopard vs. a button in Tiger) as pictured below:
  
  
  
  
  
• Also change the permissions on the RenewedVision folder itself in the same manner.
• Launch ProPresenter and enter your unlock code again. It should save it without issue. You can test this by quitting and launching again.
• If you do not have a RenewedVision folder you need to create one in the root of your hard drive.
• Go to the root of your computer (your hard drive).
• Select: /Library/Application Support/ then create a new folder called "RenewedVision" and create a folder in there called "ProPresenter 4"
• Restart the program and enter your code and this should resolve the issue.

We have seen this behavior on some systems after they have been upgraded to 10.6.3.

• With your external monitor connected and on, go to Applications > Utilities > Color Sync Utility.
• Select the Devices tab.
• Expand Displays.
Select your external display.
• Select the arrow next to Current Profile, then select Other.
• When the file dialog comes up, select the Color LCD file or a custom setup from a backup.

This is likely due to an indexing problem in your operating system. Please follow these steps to re-install the Spotlight importer.

Quit ProPresenter before performing any of the steps outlined below.

Leopard - OS 10.5
1. Open Finder and browse to your Applications folder.
2. Right-click on the ProPresenter application icon and select "Show Package Contents"
3. Navigate to: Contents > Library > Spotlight.
4. Double click on Pro4SpotlightImporter.mdimporter.
5. Press Install.
6. Navigate to the "Root of your Hard Drive"/Library/Spotlight.
7. Double-click on Pro4SpotlightImporter.mdimporter.
8. Press Re-index.

Snow Leopard - OS 10.6
1. Before doing anything to fix this, repair your permissions using the Disk Utility. This usually fixes a multitude of errors. Attempt to find your files again using Spotlight after you have repaired permissions. If this works, you don't need to go further. If it doesn't, continue on with the rest of the following steps.
2. Click on the Apple icon in the upper left-hand corner of your screen.
3. Select "System Preferences." You can also launch System Preferences from your Applications folder.
4. Click on "Spotlight" in the first tier of options in System Preferences.
5. Select the "Privacy" tab.
6. Click the "Add" button (the one with the plus sign).
7. Find the ProPresenter repository (by default it is: /Documents/ProPresenter4) and click the "Choose" button. You can also drag that folder into this window.
8. Your ProPresenter repository will now show up in the "Privacy" window.
9. Quit System Preferences.
10. Re-launch System Preferences and go back to the Privacy tab of the Spotlight preferences pane.
11. Select the volume or folders you had added previously and remove it by clicking the "Remove" button (the one with the minus sign).
12. Restart your computer. It may take some time for Spotlight to re-index your files. Wait until Spotlight is done indexing before trying to perform another search.

It is possible your data file has become corrupt. There is a backup feature built into ProPresenter 3.5.

Run Backup Procedure
• Quit ProPresenter.
• Hold down the "Option" key and relaunch ProPresenter.
• You will be prompted to select a previous data file.
• Select one from the pull down menu and proceed.
• After loading a previous data file, if your Library is working, quit ProPresenter.
• You will be prompted to either keep this data file or revert to the one that may have been corrupt (the file before you ran the backup procedure).

If you find that none of the back up libraries are working, you can create a new empty data file and rebuild your library from an export file. Note: your playlist will be lost and require you to rebuild manually.

Export:

• You should select all items in the Library. (Command-A)
• Select from the file menu "Export Selected Presentations".
• You will be prompted to select "ProPresenter Format" under the export type.
• Save to a directory you can later find.
• This will create an export file containing your Library.

Steps to clean your database:

• First, Quit ProPresenter.
  
• Next, go to the finder and open the directory: [your home folder]/Library/Application Support/RenewedVision/ProPresenter
• Rename the file "ProPresenter3.rvd" to "ProPresenter3_backup.rvd"
  
• Launch ProPresenter.
• Double click on your exported file.
• This will import your previous library.

This is likely due to the same permissions issue with OS X as described above. Follow these steps to correct the problem:

• Quit ProPresenter.
• Go to the root of your computer (your hard drive). Select: /Library/Application Support/Renewed Vision.
• Open the Bibles folder and single click on the Bible which is causing problems.
• Select from the file menu: File -> Get Info.
At the bottom of the info panel is a section named: Sharing & Permissions. You may need to click on the arrow to expand this area. You will need to unlock the panel by clicking on the "lock" icon (in the bottom right corner) and enter your admin name and password.
• Change the permissions so "everyone" has Read & Write privileges.
• Also change the permissions on the Bible folder itself in the same manner.
• Launch ProPresenter and enter your unlock codes for each Bible.

Yes, switching between the either of these applications and ProPresenter works great. There are a few settings you need to configure as outlined below, however, so you can switch between applications seamlessly without your audience knowing.

First, you need to be sure you have ProPresenter's output window (the secondary display the audience will be viewing) set so it won't override all other windows as shown below (UNCHECK "Display at Top Most Window Layer"). This feature eliminates the issue of a user accidently dragging a window onto your secondary display and having it appear to your audience. However, it will also override any other programs secondary display window, such as PowerPoint or KeyNote, so it must be disabled to use these programs in conjunction with ProPresenter. With this setting disabled, the output of these programs will take precedence over the ProPresenter screen (lay on top in the forefront). It's best to leave ProPresenter while on a generic screen (black or church splash screen) and start the slide show with the same screen as there is no way to cross-dissolve when switching programs.
For Keynote, be sure you have it set to present your slide show on the secondary display as shown below (in it's Preferences window).
In order to be able to switch back and forth between ProPresenter and Keynote, be sure the following Preference is selected (similar to ProPresenter's setting above):
For PowerPoint 2008, be sure you're running it with the latest Mac Service Pack 2 (12.2.0 or later) installed, which corrects a screen mirroring issue that earlier versions use to cause. Without this updated version, you cannot switch successfully between programs without PowerPoint automatically reconfiguring the displays to mirroring mode when in a slide show (a very bad thing). Change the Preference indicated below:

If you're running PowerPoint 2007, there is a work around for the mirroring issue mentioned above. In PowerPoint, there is an feature known as the Presenter Tools. This function shows the presenter some information on their internal screen (time remaining, next slide, etc.). If you have the Presenter Tools showing and switch to any other application, PowerPoint will change your display settings to mirroring mode which can really mess things up. Again, this is a Microsoft issue with ALL applications on the Mac, not just ProPresenter or PVP. You are able to avoid this by starting up your slide show WITHOUT the Presenter Tools screen. You do this by "option"-clicking the start slide show button found in the lower left corner of PowerPoint.
Be sure you have PowerPoint set to present your slide show on the secondary display as shown below.
NOTE: Use of PowerPoint or Keynote is not possible with video output cards (Blackmagic, AJA) as these cards are not accelerated video cards. As such, if you are using the Alpha Keyer module or Advanced module, the switching mentioned here will not send the PowerPoint or Keynote signals to the video output card.

All video is delayed if it is processed by anything (computer, switcher, scaler, etc.). This is known as latency. There are two kinds of latency - acceptable and distracting. Even a $100k switcher will have latency, but probably only a frame or two. Due to compression/decompression requirements, using a live video feed from a FireWire camera through a computer is probably the worst case scenario. This standard was designed for simplicity, not speed. Before video even leaves the camera itself it has been delayed as a result of compressing the video signal into DV. Using an SDI input method will reduce this latency, but you must have a MacPro tower and SDI card to accomplish this. Despite the inherent delays, we offer this feature because it's been highly requested, our competition has it (though subject to all the same issues), and in some cases it doesn't matter, such as for overflow rooms. Plus it's free.

We tend to recommend against doing live feeds through a computer. The problem with this is not a software issue, but a hardware one. All video manipulation methods have latency, even if you're using a $100,000 switcher. Going through FireWire and the computer is usually the worst. As such, the feeding of a live video image into PVP, ProPresenter, or any other software package for that matter is best left to a video switching device, which our customers use with great results. Hence the criticism of this type of feature. You can read such criticism here.

This is the Mac OS X authentication window. It appears any time a change to the hard drive is attempted in an area which requires administrative privileges, such as writing a file. It's the same window you have to complete when doing any System Software Updates or software installations. The user name and password are referring to the administrative login information and have nothing to do with ProPresenter. It's always best to be logged in as the original administrative user when attempting to register a copy of ProPresenter.

During the registration process, if you successfully enter your name and unlock code, ProPresenter will write this information to your drive so that next time you launch the program, you won't have to enter it again. Once successfully written, ProPresenter will be able to access it no matter which user is logged in.

If it wasn't written the first time, it was due to a permissions issue with the operating system and the issue will persist. OS X is very secure, but permission settings can go astray occasionally which requires them to be reset manually. If you experience this problem, please refer to FAQ #13.

ProPresenter, version 3.0 and higher, is a Universal binary and works great on all Intel Macs. ProPresenter 2 is not available as a Universal Binary since the the tools to do so remain unavailable. However, we have tested it with the Intel Macs and found it to work well (utilizing Rosetta), with no known issues. Therefore, we support all versions of ProPresenter on Macs with Intel processors.

Click on the Add Playlist button at the bottom of the Playlist view to create a new Playlist. Drag and drop Presentations from the Library over to your new Playlist.

In ProPresenter 3 you can only view one presentation at a time in the slide viewer. In ProPresenter 4 you can enable Contiguous View and see all of your presentations in the slide viewer at one time.

Not at all, especially when used in conjunction with a switcher to fade out during the transition and back in when complete. See FAQ #20 for detailed information.

Smooth playback can be effected by the Codec (short for compressor/decompressor) used for compression and the Data Rate of the compression settings. Movie clips that you receive from a manufacture are set to the highest quality possible. Original files from various manufactures should be compressed for optimum playback for the target machine. We have found H.264 and PhotoJPEG (both at no more than 50% or middle quality) on current systems (Core 2 Duo or better as they are processor intensive and require the extra power) produce a nice balance between high quality and high performance. Uncompressed clips using PhotoJPEG at 100% will not play back well on any machine as this is raw, highest possible quality footage (i.e. Digital Juice Jumpbacks), so be sure you have recompressed them before trying.

While MPEG1 clips that often come from download services (such as Barna, SermonSpice, WorshipFilms, Digital Hotcakes, MediaShout, etc.) will play, they are not reliable and will often not play smoothly. It's an old, GOP based codec that has been updated twice, first by MPEG2 and now MPEG4. Playing back MPEG2 videos require an additional $19 plug-in from Apple for QuickTime (due to licensing fees the MPEG association charges vendors which are passed onto the consumer). All our software is based on the QuickTime architecture, not WMA which runs AVIs. To get the desired playback out of old MPEG1 clips, we suggest either contacting the manufacturer you purchased your clips from and ask to download Quicktime versions (which most have) OR convert these clips into QuickTime movies using the above mentioned Codec(s).

A great single movie or batch conversion utility called Compressor comes with the Final Cut Studio suite or there are numerous other 3rd party applications you can use (Stomp is one of the most affordable at $29.95). You can also try QTAmateur which is a free batch conversion utility from Michael Ash.

Still images in ProPresenter run within the QuickTime environment. This limits their resolution to either 2k (2,000x2,000) for MacBooks and Mac minis, and 4k for MacBook Pros, MacPros, and iMacs. So if you see a blank white image when you expected to see that nice picture from your 6mp camera, try sizing down the image to under 2k. You will not lose any noticeable resolution when displayed since your output is likely far less than these sizes and would be resized anyway during output (i.e. if your secondary output display / program screen is set to 1024x768, your 6mp, 2848x2136 image would be sized down to 1024x768 as it goes out the card). So ideally, just re-size the image to the same size as your output display resolution is set to (800x600 or whatever).

Also, since images display using the QuickTime engine, they must be using the RGB color space that the video world uses (not CMYK that the print industry uses).

To begin, install ProPresenter on the new system the same way it was done on the first by downloading the latest version from our site, dragging the application to the Applications Folder as instructed, and launch and enter your Unlock Code.

If you want each ProPresenter installation to remain consistent throughout your organization, it's best to choose one machine in particular to be the "Master" station that incorporates all changes. The best way to duplicate one complete installation of ProPresenter to another Mac begins with Media Management. We recommend placing all your media clips into one location and suggest using the "Movies" folder within your "Home" folder since every user has such a folder (like they do a "Pictures" folder and a "Music" folder). Feel free to sub-categorize it within your Movies folder by creating a folder called "ProPresenter Media" (whatever name you wish). Once you get into the habit of organizing all your media content into this folder and then adding that media to ProPresenter, you've won half the battle. ProPresenter stores only the paths to media, not the actual media itself. So when you want to recreate your ProPresenter installation on another Mac, you will start by copying this entire media folder into the respective location on the new Mac so all paths will resolve properly.

Next, you need to move the existing ProPresenter database file (and thumbnails) to it's corresponding location on the new Mac. Another easy way to locate these files is to have ProPresenter show it to you. With ProPresenter running, click on the File menu, hold down the Option key, and choose the "Reveal Data in Finder" item. The database file will appear in a Finder window (ProPresenter.rvd) along with your Thumbnails folder. Go up one level to the folder containing these items and copy this whole folder. Place it in the same respective location on the new system (~ Your User Folder/Library/Application Support/Renewed Vision/ProPresenter).

Once both steps have been completed, you will have created an exact duplicate of your Master system on the new computer.

Protected videos from the iTunes store will NOT play in ProPresenter due to programming restrictions put in place by Apple. Until they change this policy and limitation, the videos can not be supported. However, protected music WILL play fine.

Technically, yes, you can do this, but it is NOT possible to do this in the way that most people want to do it. You cannot overlay ProPresenter words over ProVideoPlayer's output within the machine, nor can you output ProVideoPlayer's output feed on a different output than ProPresenter's output. For all practical purposes, these should be used on two different machines.

This is an odd error with Mac OS X privileges and the Applications folder. Try deleting the application that is in your Applications Folder before copying the new one over.

It's likely that your switcher is sending the wrong EDID back to your graphics card, which means your computer will only allow you to choose resolutions that are specified in that EDID. The easy way to confirm this is to connect your computer directly to your projector/display. This should allow you to choose from a wider range of resolutions.

There are several ways to correct this:

• Find a setting on your switcher to make it send the correct EDID to your computer
• Use a hardware device between the computer and the switcher that can fake the EDID such as the Gefen DVI Detective Plus
• Use software that can force the computer to use any resolution, ignoring the EDID, such as SwitchResX

This is almost always caused by the presence of Decklink card and ProPresenter thinks it's supposed to use that. You need to turn off the desktop feature of this card so Pro will use the primary card and the Decklink won't interfere with its operation. You can see some instructions regarding proper set-up of this by clicking here. You may also receive this error if you are using the USB to VGA adapter with Pro4 and open Pro3 while the adapter is connected.

As of version 2.3.0.7, Flip4Mac changed the way it handles loading files. Because of this change, we are unable to create a thumbnail of the movie which can cause problems when trying to import a media file which uses Flip4Mac for decoding (such as a .wmv). The solution is to change a setting in Flip4Mac's preferences as described in Telestream's FAQ.

Here are the steps you would take for ProPresenter:

• Go to System Preferences > Flip4Mac WMV > Player and click the Advanced button
• Click the + button and add ProPresenter to the list
• Relaunch ProPresenter for the changes to take effect

This is due to one of several DVD issues:

• The DVD is in use by another application (Apple's DVD Player software)
  - SOLUTION: Quit both apps and restart ProPresenter.


• The DVD database has been corrupted
  - SOLUTION: Go to: "/Library/Application Support/Renewed Vision/ProPresenter4" and delete the file named "DVDv2.rvd". Also delete "DVD.rvd" if that file exists in this folder.


• The region code has not been set yet if it's a newer Mac
  - SOLUTION: Quit ProPresenter, insert a video DVD, and launch Apple's DVD player. It will detect the region code has not been set yet and will prompt you on how to set this.

If you don't need the DVD functionality, you can disable it altogether outside the program by executing the following command in the Mac OS X Terminal application (found in the Utilities Folder):

• defaults write com.renewedvision.ProPresenter3 disableDVDFunctions -bool true

You can also do this in the application under the DVD panel in the ProPresenter Preferences section:

This crash, known as a kernal panic, is a known issue with the most recent BlackMagic Design drivers for the DeckLink cards. You will need to download version 7.7.3 from the link below and install that driver to resolve the issue.

Download BlackMagic driver

You can skip the registration process and just click on the Download Now button at the bottom of the form.

Instructions how to retrieve Bibles you've purchased are at the bottom of the confirmation page and confirmation email you received upon successfully purchasing a license.

To get a copyrighted Bible for ProPresenter, such as NIV, you must do two things. First purchase a license for the version desired and then return to download the data. Both are done from our Bibles page located here.

• Go to Bibles page

Once you have purchased the license you will receive a confirmation containing the associated Bible Unlock Code(s). Return to this page and enter each code in the enable field and submit. The button next to the version you submitted will change from "Purchase" to "Download". After downloading, run the installer and then launch ProPresenter. Go to the Bibles section and select the installed version, which will now appear in the drop down list of Bibles loaded. ProPresenter will ask for the Unlock Code the first time and remember it from there on out.

If you're familiar with having to find your user data for one reason or another, you may have noticed that the folder seems to be missing in Lion. In 10.7, Apple chose to hide this folder. You have two options, you can manually type the path to go to this folder, or you can permanently change the settings for the folder so it's no longer hidden.

To navigate to this folder, open the Finder, press Command-Shift-G on your keyboard and enter: ~/Library and press Go.

To change this permanently, you need to use Terminal. (Be careful here because you can cause lots of problems if you do something wrong.) Open the Finder, go to Applications, Utilities, Terminal. Enter the following code exactly as you see it (copy/paste is best) and press Enter.

chflags nohidden ~/Library/

One you have done this, enter the following to restart the Finder:

killall Finder

For more about this, read this blog.

It's possible that you may see this error message when you try to import a playlist bundle. You're seeing this because the permissions have changed on the folders that ProPresenter copies imported files to.

To fix this, open the Finder, go to MacintoshHD/Users/Shared and located the "RenewedVisionMedia" folder. Right-click on this folder and select Get Info. You can also single-click and press Command-I. Scroll to the bottom of the Get Info window, click on the lock icon in the lower right corner and enter your administrator password. Change the "Read Only" or "No Access" permissions to "Read & Write". Click on the actions menu (second icon in the lower left corner) and choose "Apply to Enclosed Items" and then click OK on the pop-up alert.

Once you have done this, restart ProPresenter and try to import the playlist bundle again. If you see other partial versions of the playlist in ProPresenter, delete those first.

This issue is most likely caused by a corrupted Video/Image Bin file. You will need to remove this file since there isn't a way to fix it. This will clear your entire Video/Image Bin, so you will need to re-import your media, but any media already linked to presentations won't be affected.

1. Open a new Finder window.
2. Press Command-Shift-G to open the Go menu.
3. Copy/paste this, then press Go: ~/Library/Application Support/RenewedVision/ProPresenter4
4. Locate the "media.pro4pl" file and drag that to your desktop.
5. Launch ProPresenter.

If the program opens, you can delete the "media.pro4pl" file from your desktop since this the program opening confirms this was the corrupt file. You can then begin rebuilding your Video/Image Bin.

ProPresenter 3 no longer works with the new SongSelect website. You will have to log into SongSelect's website directly and download your songs as a text file to use in Pro3.

ProPresenter 5 works great with Mountain Lion and includes support for Gatekeeper authentication as well.

ProPresenter 4 currently works with Mountain Lion, but we will likely not release any updates if it stops working in the future.

ProPresenter 3 is not supported by Mountain Lion and will not be updated.

The reason you cannot install your Bible(s) in Mountain Lion is due to Apple's new Gatekeeper feature. To bypass this issue:

1. In Finder, Control-click or right click the icon of the app.
2. Select Open from the top of contextual menu that appears.

You can read more about Gatekeeper on Apple's website, here.

If you are having trouble getting your libraries to sync documents with your ProCloud account, you may need to relink the library within ProPresenter. Ensure you have updated to the latest version of Pro5 first.

1. Open Preferences and go to the Cloud Sync settings.
2. Click on "Link Libraries".
3. Change the Cloud Libraries selection to "None" for each library.
4. Restart ProPresenter.
5. Go back to "Link Libraries" and reselect the appropriate library. It may already have a library selected, but click on the name for the library you want linked to the local library again.

Due to the wide variety of hardware available for Windows-based computers, we don't recommend specific makes or models. Use the guidelines below to determine if your computer will be able to run ProPresenter.

• Processor: 2.0GHz Core 2 Duo or above
• OS: Windows 7 or later (with Service Pack 1, 32-bit or 64-bit)
• RAM: 4 GB RAM
• Video Card: A dedicated/discreet graphics card is required. We recommend an NVIDIA GeForce series or ATI Radeon HD series card with a minimum of 1GB of dedicated memory. DirectX 9.0c or later is required. (Intel HD and AMD FirePro cards are not supported. NVIDIA Quadro cards are not recommended.
• Stage Display: Additional output required for stage display function (third video out - PCI or USB)

NOTE: For heavy or advanced use of video (i.e. multiple video clips per slide, HD content, etc.), a faster system is advised.

ProPresenter 4 for Windows actually supports more video formats than the Mac version does. In addition to supporting standard Windows media formats, ProPresenter 4 for Windows includes native support for QuickTime formats without the need for additional plug-ins or system tweaks.

However, you may still come across a video occasionally that plays outside of ProPresenter but doesn't work in ProPresenter. In these cases we recommend using a video conversion program. For Windows users we recommend a free program called MPEG Streamclip.

The instructions for installing and using MPEG Streamclip include the download link for the program.

This issue is caused by security settings in Internet Explorer.

• Quit ProPresenter
• Open Internet Explorer
• Click on Tools > Internet Options
• Click on the Privacy tab
• Make sure that the setting is set to Medium High or lower
• Apply the change and close Internet Explorer.
• Relaunch ProPresenter and access the store again. You should be able to download the media now.

No. ProPresenter 4 and 5 are both 32-bit programs. They will not use more than 4GB of RAM. Installing more than 4GB of RAM may be useful for other system processes or other programs you have installed, but will not benefit ProPresenter.

ProPresenter 4 and 5 can both be run in Windows 7 32-bit or Windows 7 64-bit versions.

If you don't have any audio...
If you have video and no audio you need to install a free codec called DScaler. This fixes an issue with Windows that prevents the audio from working with DVDs properly. Click here to download DScaler.

If DScaler doesn't work, please contact support for additional options.

DirectX Diagnostics is a small application built into Windows that provides a comprehensive overview of your computer specs. The primary use of DXDiag is to gather information about your video card, the amount of RAM available for the card and when the driver (software) was last updated that runs the video card.

Accessing DirectX Diagnostic Tool:

1. Click on Start (XP users: Click on Start, then on Run)
2. Type dxdiag into the Search field and press Enter on your keyboard.
3. If this is the first time you've used DXDiag, you will be shown a prompt asking for your permission to "allow DirectX Diagnostics to check if your drivers are digitally signed...". Click Yes.
4. DirectX Diagnostic Tool will now open. Wait for the green progress bar in the lower left corner to complete. This should only take a few seconds.
5. Now, click on tab at the top that says Display (if you only have one monitor connected) or Display 1 if you have multiple monitors connected.

Using the screen shot below, gather the information about your video card. The only information you need from this screen is the name of the card, the amount of RAM and the driver date.



If the driver date is more than three months old, it's recommended that you download and install the most recent driver available. The links to the major video card manufactures are listed below. If you can't find a newer driver (or your card isn't listed) and you are using a laptop, you may need to get an update directly from your laptop manufacturer's website. On all of these sites you will need to know what version of Windows you are running (this can be found on the System tab of DXDiag on the third line under System Information) and the name of your video card.

NVIDIA
ATI (AMD)
Intel

If you have PowerPoint 2007 or 2010 installed, but ProPresenter keeps giving you an error message saying that it isn't installed, then you need to manually enabled the "Visual Basic for Applications" setting. Before you make these changes, close any Microsoft Office programs you have open as well as ProPresenter.

Step 1: Open Add/Remove Programs

Step 2: Select Microsoft Office and then click on the "Change" button. (XP users, this is to the right of the program name. Vista/Win7 users, this is at the top of the window).

Step 3:Select "Add or Remove Features" from the list of options, then click Continue.

 

Step 4:Select "Office Shared Features" and click on the plus mark to the left to show the options.

 

Step 5: Select "Visual Basic for Applications and click on the disk icon. Select "Run from my computer". Click Continue to complete this setup.

ProPresenter 5 supports Windows 8.

If you have a Matrox DualHead2Go or TripleHead2Go, you will need to update to the latest driver for Windows 8.

If you have a USB display adapter for Stage Display (purchased from Renewed Vision) you will need to update to the latest driver for Windows 8.

Most versions of Windows 8 do not include Windows Media Center, which means no native DVD playback is available. This can be resolved by purchasing the WMC add-on from Microsoft. You may also be able to use GOM Media Player, which is free.

ProPresenter 4 will not be updated to support Windows 8.

Only full desktop versions of Windows 8 are supported. ProPresenter 5 does not support Windows 8 RT.

The only video capture device that we have tested with the Windows version of ProPresenter is the XLR8 ProView USB Video Adapter. We do not support BlackMagic or other capture devices with the Windows version at this time.

ConstantGuard blocks ProPresenter from opening. We have submitted a request to be whitelisted, but for now you will need to manually unblock the application.

1. Open Constant Guard. You can access this through the Start menu.
2. Click on the Options tab once ConstantGuard Protection Suite opens.
3. Under "Additional Options", click on Manage my "Blocked Programs" rules...
4. Enter your PIN number that you created for Constant Guard.
5. Locate ProPresenter.exe in the list and select the button for "Allow".
6. Click Done and exit Constant Guard.

You should now be able to launch ProPresenter.

If SongSelect says that it fails to connect when you try to log in, make sure that the system clock on your computer is correct. If it is off by just one minute it will fail to pass SongSelect's security system.

To make sure it is correct:
1. Click on the Clock in the task bar
2. Click on Change date and time settings...
3. Click on the Internet Time tab
4. Click on the Change settings... button
5. Make sure the box is changed and then click on the Update now button