1.What are the system requirements for ProVideoPlayer (PVP)?
ProVideoPlayer runs exclusively on Apple's MacOS X - 10.5 (Leopard) and above. The system requirements are as follows:
- Processor: Intel processor (PowerPC processors are not explicitly excluded, but for those we are unable to provide support).
- OS: Mac OS X 10.5.8 or later.
- RAM: 2 GB
- Video Card: Dual display with screen spanning capability 256MB (512MB recommended).
* PowerPC G5 iBooks and iMacs (NOT Intel based Macs) are shipped from Apple with hardware that is capable of supporting two independent displays, but it is not enabled. Apple only enables 'mirroring' mode which means that when you connect one of these systems to an external display, it shows exactly what's on the internal display (like a mirror). Both ProPresenter and ProVideoPlayer require 'spanning' which is a configuration that allows for the desktop to be extended (or spanned) across a secondary display providing additional desktop space, not just mirroring it. If you have one of these older systems that can only mirror, there is a freely available hack that will enable spanning and works on most systems. It's called Screen Spanning Doctor
and while we cannot guarantee it will work for you, we have found it to be quite reliable. Be aware that if you do choose to install it, you do so at your own risk.
For slave machines using PVP network node, we recommend saving money by going with the $699 version of the Mac mini. The mini has the required Dual Core Intel processor providing the horsepower needed to play back both SD and HD clips (720 HD, not 1080 HD), but older versions (pre- March 3, 2009) have only one physical video out port and thus lack dual video capability. Acting in slave mode, however, a single video out is all that's needed since once they are configured using the operator panel, they can be switched to program window and forgotten about. Any older Mac minis can NOT be used as a stand alone Master (showing both the operator panel and the output screen) due to this limitation.
There are ways to work around this with a Dual or TripleHead2Go, but it is a hack and NOT recommended. Try it at your own risk, but we do not support this implementation.
2.Lost unlock code / registration information. How can I retrieve it?
You can retrieve registration information for all your Renewed Vision software products by going to the link below. Enter the e-mail address that was used to complete the purchase. We will find all products purchased using that e-mail address and send all results to that e-mail address. The same link is also found under the "Help" menu within ProPresenter.
If the email address has changed (i.e. that person and email no longer work for your organization), then you must call us to have it updated.
3.Why does my purchased stock video not play back smoothly?
Smooth playback can be effected by the Codec (short for compressor/decompressor) used for compression and the Data Rate of the compression settings. Movie clips that you receive from a manufacture are set to the highest quality possible. Original files from various manufactures should be compressed for optimum playback for the target machine.
Recommended compression settings:
H.264, Frame Rate (Current), Key Frames (Automatic), Quality (High, 75%), Encoding (Faster encode/Single-pass)
Photo JPEG (Photo - JPG), Frame Rate (Current) Compressor Depth (Color), Compressor Quality (Medium, 50%)
While MPEG1 clips that often come from download services (such as Barna, SermonSpice, WorshipFilms, Digital Hotcakes, MediaShout, etc.) will play, they are not reliable and will often not play smoothly. It's an old, GOP based codec that has been updated twice, first by MPEG2 and now MPEG4. Playing back MPEG2 videos require an additional $19 plug-in from Apple for QuickTime (due to licensing fees the MPEG association charges vendors which are passed onto the consumer). All our software is based on the QuickTime architecture, not WMA which runs AVIs. To get the desired playback out of old MPEG1 clips, we suggest either contacting the manufacturer you purchased your clips from and ask to download Quicktime versions (which most have) OR convert these clips into QuickTime movies using the above mentioned Codec(s). See FAQ below for instructions on doing so.
4.What video formats are supported?
Most modern video formats QuickTime recognizes are playable within ProVideoPlayer2 (which includes ProRes, H.264, and many more including uncompressed video). The speed of your machine and the type of compression will dictate how smoothly the videos playback.
NOTE: VIDEOS PURCHASED FROM THE iTUNES MUSIC STORE CANNOT BE PLAYED IN PROVIDEOPLAYER AS APPLE RESTRICTS PLAYBACK TO ONLY iTUNES AND QUICKTIME PLAYER.
Standard resolutions (e.g. 1920x1080, 1280x720, etc) are recommended. While non-standard video resolutions will play, the width and height of your content should be divisible by 8.
5.Where can I get more stock video?
There are many companies that produce beautiful engaging video libraries. In fact, you can purchase additional clips right from within ProVideoPlayer in two different ways. You can either choose the "Buy More Clips" from under the "Help" Menu or right click on a clip you like to see it's maker and choose "More Clips from". Either choice will take you to a web page where you can browse and purchase from a large library of clips (from numerous vendors).
Our recommended venders are:
6.How do I move files from the library to a new play list?
Hold down the Command key. Click and drag a clip over to the library. You may also hold down the Shift key in addition to the Command key to select multiple clips. You might find the List view easier while creating and populating play lists. Command-L will go to List View. Command-K will take you back to Thumbnail View.
7.How do I get the video to display on a Projector?
You must first have a projector connected to the monitor port on your computer whether it is DVI, VGA, or Composite/S-Video (some laptops and iMacs require an adaptor which is not included with the machine). Select Window->Show Video Window (Command-1) from the file menu to show or hide the video out. PVP will automatically detect an external display when attached. If the video appears over top of the PVP interface on the main screen and you can not toggle between the two, you will need to quit and restart PVP. Use Video Preferences to adjust output settings.
8.How do I convert videos from MPEG into Quicktime?
There are a number of tools available to convert MPEG files into QuickTime files, whether you're just trying to convert one video or a batch of them. The easist method for conveting a single clip would be to use either MPEG StreamClip
or QuickTime Player (requires QuickTime Pro
– a $29 upgrade to QuickTime from Apple). You may also use iMovie that comes with the iLife suite which does not require the QuickTime Pro upgrade.
For converting a batch of movies, there are numerous tools available. A great batch conversion utility called Compressor comes with the Final Cut Studio suite or there are numerous other 3rd party applications you can use (Cleaner 6, Squeeze 4, Flip4Mac, Compression Master, etc.). You can also try QTAmateur
which is a free batch conversion utility from Michael Ash. It is a new batch converter tool that is a Universal Binary and looks promising. Another inexpensive shareware batching tool is Visual Hub
9.Why do I get a broken link icon?
Be sure there is a monitor or some other display (projector) connected to the computer running PVP.
You will also need to disable the "desktop display" on any non accelerated graphics card
(i.e. AJA or Blackmagic)
10.Why do I have trouble connecting to the network nodes?
Make sure all network nodes are connected to your network. The best practice is having a closed or private network between the Master and slave nodes.
Be sure to give each network node a UNIQUE name under the network preference settings. Each computer running PVP should have a dedicated IP address (not a DHCP generated one).
11.JPEGs (jpg) show as white image
Still images are limited to a resolution of 2k (2,000x2,000) for MacBooks and Mac minis, and 4k for MacBook Pros, MacPros, and iMacs. So if you see a blank white image when you expected to see that nice picture of a church outing from your 6mp camera, try sizing down the image to under 2k. You will not lose any noticeable resolution when displayed since your output is likely far less than these sizes and would be resized anyway during output (i.e. if your secondary output display / program screen is set to 1024x768, your 6mp, 2848x2136 image would be sized down to 1024x768 as it goes out the card). So ideally, just re-size the image to the same size as your output display resolution is set to (800x600 or whatever).
They should be using the RGB color space that the video world uses (not CMYK that the print industry uses).
12.I have to enter my unlock code every time I start ProVideoPlayer?
This is likely a permissions issue with OS X. Follow these steps to correct the problem:
- Quit ProVideoPlayer.
- Go to the root of your computer (your harddrive). Select: /Library/Application Support/Renewed Vision.
- Open the Renewed Vision folder and single click on the ProVideoPlayer Folder. If there is no such folder, go back up a level and single click on the Renewed Vision folder. If there no Renewed Vision folder, you have a more significant permissions issue - call us to discuss.
- Select from the file menu: File -> Get Info.
At the bottom of the info panel is a section named: Sharing & Permissions. You may need to click on the arrow to expand this area. You will need to unlock the panel by clicking on the "lock" icon (in the bottom right corner) and enter your admin name and password.
- Change the permissions so "everyone" has Read & Write privileges. Be sure to click the "Apply to enclosed items" action (it's an action in Leopard vs. a button in Tiger) as pictured below:
- Also change the permissions on the Renewed Vision folder itself in the same manner.
- Launch ProVideoPlayer and enter your unlock code again. It should save it without issue resolving the problem. You can test this by quitting and launching again.
13.Why does my desired resolution not show up in my System Preferences when plugged into my switcher/scaler?
It's likely that your switcher is sending the wrong EDID
back to your graphics card, which means your computer will only allow you to choose resolutions that are specified in that EDID. The easy way to confirm this is to connect your computer directly to your projector/display. This should allow you to choose from a wider range of resolutions.
There are several ways to correct this:
- Find a setting on your switcher to make it send the correct EDID to your computer
- Use a hardware device between the computer and the switcher that can fake the EDID such as this
- Use software that can force the computer to use any resolution, ignoring the EDID, such as this
14.I can't get my Enttech USB DMX device to work with PVP.
If you installed the Enttech DMX drivers when setting up the device, you will need to uninstall these for the device to work properly with PVP. Follow the steps below to remove these drivers.
- Close ProVideoPlayer.
- Open the Finder.
- Press Command-Shift-G and enter: /usr/local/lib
- If it opens a folder, locate any files that include "libd2xx" in the name and delete those.
- Relaunch PVP and re-apply your DMX settings by turning them off and back on in Preferences. You may need to restart your Mac as well.
You should now be able to use the device with PVP.