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Support for ProPresenter, ProVideoPlayer, and ProVideoSync

Support Center

Support Alerts

Apple OS 10.7 - Lion Released

ProPresenter 4:   Fully compatible with Mac OS 10.7 (Lion). Be sure you're using the latest version.

ProPresenter 3:   May work with Mac OS 10.7 (Lion), but it's not officially tested or supported. Please stay with Snow Leopard or lower for this version of ProPresenter.

ProVideoPlayer (PVP):   We're testing a version of the application that is Lion compatible and will hopefully release that soon. So please stay with Snow Leopard or lower for now and stay tuned to the site for the update.

Lost or forgot your Unlock Code?

Enter the email address used when you made your purchase
and we'll send the information back to that address.

Please print and store this information safely. Renewed Vision is NOT responsible for keeping track of an organization's codes.

Technical Support FAQs

We are happy to help in any way we can, but if you have a relatively simple question (i.e. I've lost my unlock code), PLEASE consult our Frequently Asked Questions (FAQ) pages on the left side of this page for quick answers to common questions before contacting us directly. Our most frequently asked questions in emails and telephone calls are all answered on these pages.

We do not charge for technical support, but have spent a great deal of time trying to answer questions the clearest way possible in the pages of this website (generally with pictures that really are worth a thousand words). Emails and calls do take a great deal of time away from our ongoing development efforts to create the best products possible, so we appreciate your consideration.

ProPresenter FAQs ProVideoPlayer FAQs

Support Forums

For a more interactive source of information and assistance, please visit and utilize our new support forums. We will monitor and provide feedback here so all can benefit from the shared flow of information.

Visit Our Forums »

Email Sales / Support

If you're unable to resolve your question with these resources, please send an email to sales or support directly: