ProPresenter 4

• Intel based Mac. PowerPC processors are not explicitly excluded in the software, but we are unable to provide support for them.
• MacOS X 10.5.8 or later (latest version of Leopard or Snow Leopard)
• 2GB of RAM
• Dual video spanning support - standard on all Macs currently shipping (this includes Mac minis introduced after March 3, 2009)

ProPresenter 3

• iMac (Intel or PowerPC G5), MacBook Pro, MacBook, Mac Pro, PowerMac G5. Will work on some G4's, but not guaranteed or supported.
• 1GB of RAM
• Dual video spanning support - standard on PowerMac, PowerBook, and ALL Intel based Macs including only the NEW Mac Mini introduced March 3, 2009 (read information about G5 iMac, iBooks, and Mac mini below)
• Core Image-capable graphics card - Video card with a programmable GPU (All Intel Macs)

* PowerPC G5 iBooks and iMacs (NOT Intel based Macs) are shipped from Apple with hardware that is capable of supporting two independent displays, but it is not enabled. Apple only enables 'mirroring' mode which means that when you connect one of these systems to an external display, it shows exactly what's on the internal display (like a mirror). Both ProPresenter and ProVideoPlayer require 'spanning' which is a configuration that allows for the desktop to be extended (or spanned) across a secondary display providing additional desktop space, not just mirroring it. If you have one of these older systems that can only mirror, there is a freely available hack that will enable spanning and works on most systems. It's called Screen Spanning Doctor and while we cannot guarantee it will work for you, we have found it to be quite reliable. Be aware that if you do choose to install it, you do so at your own risk.

For the "Mini" line of Macs, ONLY the NEW version introduced March 3, 2009 (or later) is supported. While older versions have enough horsepower to run ProPresenter, they only have one physical video out and dual video support is required to run ProPresenter (operator screen and an output screen). There are ways to work around this with a Dual or TripleHead2Go, but it is a hack and NOT recommended. Try it at your own risk, but we do not support this implementation. You can also theoretically set up your presentations in ProPresenter and use arrow keys to navigate through your presentation, but this is not suggested.

• Show / Hide Output Window: Command - 1
• Show / Hide Stage Display Window: Command - 2

****NOTE: These and many more ProPresenter shortcut commands can be found on page 59 of the ProPresenter 4 user manual found here.

You must have PowerPoint 2008 or newer installed on your computer for the PowerPoint import feature to be enabled.
The PowerPoint import feature will not be enabled for those users who do not have PowerPoint installed or have an older version of PowerPoint installed.

This is likely a permissions issue with OS X. Follow these steps to correct the problem:

• Quit ProPresenter.
• Open Disk Utility, located in the /Applications/Utilities folder. Choose your harddrive, then "Repair Disk Permissions". After this process is complete, close Disk Utility.
• Go to the root of your computer (your harddrive). Select: /Library/Application Support/Renewed Vision.
• Open the Renewed Vision folder and single click on the ProPresenter Folder. If there is no such folder, go back up a level and single click on the Renewed Vision folder. If there no Renewed Vision folder, you have a more significant permissions issue - see the bottom of this FAQ for further instructions.
• Select from the file menu: File -> Get Info.
At the bottom of the info panel is a section named: Sharing & Permissions. You may need to click on the arrow to expand this area. You will need to unlock the panel by clicking on the "lock" icon (in the bottom right corner) and enter your admin name and password.
• Change the permissions so "everyone" has Read & Write privileges. Be sure to click the "Apply to enclosed items" action (it's an action in Leopard vs. a button in Tiger) as pictured below:
  
  
  
  
  
• Also change the permissions on the Renewed Vision folder itself in the same manner.
• Launch ProPresenter and enter your unlock code again. It should save it without issue resolving the problem. You can test this by quitting and launching again.
• If you do not have a Renewed Vision folder you need to create one in the root of your harddrive. Simply: Go to the root of your computer (your harddrive). Select: /Library/Application Support/ then create a new folder called "Renewed Vision" and create a folder in there called "ProPresenter." Restart the program and enter your code and this should resolve the issue.

We have seen this behavior on some systems after they have been upgraded to 10.6.3. If so, follow these instructions: With your external monitor connected and on, go to Applications->Utilities->Color Sync Utility Select the Devices tab Expand Displays Select your external display Select the arrow next to Current Profile, then select Other When the file dialog comes up, select the Color LCD file or a custom setup from a backup.

This is likely due to an indexing problem in your operating system. Please follow these steps to Reinstall the Spotlight importer.
Quit ProPresenter

Leopard - OS 10.5
1. Right click on the ProPresenter application icon and select "Show Package Contents"
2. Navigate to: Contents->Library->Spotlight
3. Double click on Pro4SpotlightImporter.mdimporter
4. Press Install
5. Navigate to /Library/Spotlight
6. Double click on Pro4SpotlightImporter.mdimporter
7. Press Reindex

Snow Leopard OS 10.6
1. Before doing anything to fix this, repair your permissions using the Disk Utility. This usually fixes a multitude of errors. Attempt to find your files again using Spotlight after you have repaired permissions. If this works, you don't need to go further. If it doesn't, continue on with the rest of the following steps.
2. Click on the Apple icon in the upper left-hand corner of your screen.
3. Select "System Preferences." You can also launch System Preferences from your Applications folder.
4. Click on "Spotlight" in the first tier of options in System Preferences.
5. Select the "Privacy" tab.
6. Click the "Add" button (the one with the plus sign).
7. Find the ProPresenter repository (by default it is: /Documents/ProPresenter4) and click the "Choose" button. You can also drag that folder into this window.
8. Your ProPresenter repository will now show up in the "Privacy" window.
9. Quit System Preferences.
10. Re-launch System Preferences and go back to the Privacy tab of the Spotlight preferences pane.
11. Select the volume or folders you had added previously and remove it by clicking the "Remove" button (the one with the minus sign).
12. Quit System Preferences. It may take some time for Spotlight to re-index your files, so wait a bit before you perform another search using Spotlight.

This answer varies with each release of QuickTime from Apple. All testing indicates that the current version of 7.6.2 is a solid Quicktime release and is recommend for all Renewed Vision software.

Watch this FAQ for updates when a new version of QuickTime is released. We test new versions as soon as possible to let you know whether or not they are problematic.

ProPresenter 3 works great with Leopard and is actually recommended as the latest version of Tiger (10.4.11) is subject to occasional anomalies that can't be determined. We recommend using the latest version of Leopard (v.10.5.8) and QuickTime (7.6.2) or later as they remedy a number of issues created by earlier versions.

BEST PRACTICES FOR UPDATING. Apple introduces frequent updates. On the Mac people are accustomed to just clicking the update button when it pops up telling you of system software updates - it's just so easy. Unfortunately though, our most frequent source of major bugs and issues are caused by Apple and their system software updates (OS X and QuickTime namely). So try to break that habit and start a new one by NOT updating blindly and checking our site first. We suggest that you DON'T FIX WHAT ISN'T BROKEN!

BEFORE YOU UPDATE, it's good practice to back up your song library if for any reason you experience trouble opening your ProPresenter Library after upgrading. To do this, click on a song in the Library. From the EDIT file menu, click "Select All". Then from the FILE menu, click "Export Selected Presentations". This will create a file containing all of your presentations. Should you have a problem with Leopard, remove the file in your user folder: /Library/Application Support/Renewed Vision/ProPresenter/ProPresenter3.rvd (Move it to the trash). Should you need to restore, just double click on the "Export" file. This will restore your library. Note: You will have to recreate your playlists.

You can retrieve registration information for all your Renewed Vision software products by going to the link below. Enter the eMail address that was used to complete the purchase. We will find all products purchased using that eMail address and send all results to that eMail address. The same link is also found under the "Help" menu within ProPresenter.

• Go to:   www.RenewedVision.com/support.php

If the email address has changed (i.e. that person and email no longer work for your organization), then you must call us to have it updated.

It is possible your data file has become corrupt. There is a backup feature built into ProPresenter 3.5.

Run Backup Procedure
Quit ProPresenter.
Hold down the "Option" key and relaunch ProPresenter.
You will be prompted to select a previous data file.
Select one from the pull down menu and proceed.
After loading a previous data file, if your Library is working, quit ProPresenter.
You will be prompted to either keep this data file or revert to the one that may have been corrupt. (the file before you ran the backup procedure)

If you find that none of the back up libraries are working, you can create a new empty data file and rebuild your library from an export file. Note: your playlist will be lost and require you to rebuild manually.

Export:
You should select all items in the Library. (Command-A)
Select from the file menu "Export Selected Presentations".
You will be prompted to select "ProPresenter Format" under the export type.
Save to a directory you can later find.
This will create an export file containing your Library.

Steps to clean your database:
First, Quit ProPresenter.
Next, go to the finder and open the directory:
[your home folder]/Library/Application Support/RenewedVision/ProPresenter Rename the file "ProPresenter3.rvd" to "ProPresenter3_backup.rvd"
Launch ProPresenter.
Double click on your exported file. This will import your previous library.

This is likely due to the same permissions issue with OS X as described above. Follow these steps to correct the problem:

• Quit ProPresenter.
• Go to the root of your computer (your harddrive). Select: /Library/Application Support/Renewed Vision.
• Open the Bibles folder and single click on the Bible which is causing problems.
• Select from the file menu: File -> Get Info.
At the bottom of the info panel is a section named: Sharing & Permissions. You may need to click on the arrow to expand this area. You will need to unlock the panel by clicking on the "lock" icon (in the bottom right corner) and enter your admin name and password.
• Change the permissions so "everyone" has Read & Write privileges.
• Also change the permissions on the Bible folder itself in the same manner.
• Launch ProPresenter and enter your unlock codes for each Bible.

Yes, switching between the either of these applications and ProPresenter works great. There are a few settings you need to configure as outlined below, however, so you can switch between applications seamlessly without your audience knowing.

First, you need to be sure you have ProPresenter's output window (the secondary display the audience will be viewing) set so it won't override all other windows as shown below (UNCHECK "Display at Top Most Window Layer"). This feature eliminates the issue of a user accidently dragging a window onto your secondary display and having it appear to your audience. However, it will also override any other programs secondary display window, such as PowerPoint or KeyNote, so it must be disabled to use these programs in conjunction with ProPresenter. With this setting disabled, the output of these programs will take precedence over the ProPresenter screen (lay on top in the forefront). It's best to leave ProPresenter while on a generic screen (black or church splash screen) and start the slide show with the same screen as there is no way to cross-dissolve when switching programs.
For Keynote, be sure you have it set to present your slide show on the secondary display as shown below (in it's Preferences window).
In order to be able to switch back and forth between ProPresenter and Keynote, be sure the following Preference is selected (similar to ProPresenter's setting above):
For PowerPoint 2008, be sure you're running it with the latest Mac Service Pack 2 (12.2.0 or later) installed, which corrects a screen mirroring issue that earlier versions use to cause. Without this updated version, you cannot switch successfully between programs without PowerPoint automatically reconfiguring the displays to mirroring mode when in a slide show (a very bad thing). Change the Preference indicated below:

If you're running PowerPoint 2007, there is a work around for the mirroring issue mentioned above. In PowerPoint, there is an feature known as the Presenter Tools. This function shows the presenter some information on their internal screen (time remaining, next slide, etc.). If you have the Presenter Tools showing and switch to any other application, PowerPoint will change your display settings to mirroring mode which can really mess things up. Again, this is a Microsoft issue with ALL applications on the Mac, not just ProPresenter or PVP. You are able to avoid this by starting up your slide show WITHOUT the Presenter Tools screen. You do this by "option"-clicking the start slide show button found in the lower left corner of PowerPoint.
Be sure you have PowerPoint set to present your slide show on the secondary display as shown below.
NOTE: Use of PowerPoint or Keynote is not possible with video output cards (Blackmagic, AJA) as these cards are not accelerated video cards. As such, if you are using the Alpha Keyer module or Advanced module, the switching mentioned here will not send the PowerPoint or Keynote signals to the video output card.

ProPresenter is great at importing text documents (including Microsoft Word). Since there is no standard file type for song lyrics, the default is plain text in a structured format (as commonly seen in CCLI). Therefore, to import anything into ProPresenter from any other program, you first need to export all song files as text from your existing solution. Not all worship software allows for easy exporting as text and every developers database is proprietary, so we can't easily interpret and transpose a competitor's data. This is why all songs must first be converted to a cross-platform plain text document. Some do help facilitate this, however, as outlined below.

Once you've exported from your existing worship software and moved that file or files over to your Mac (via thumb drive or the network), importing into ProPresenter is the same from any source as outlined at the bottom of this FAQ.

Exporting from MediaShout (quick and easy):
MediaShout makes this easy with a built-in function. Just follow the steps below.

• Choose Shout Singer -> File -> Export Songs -> Shout Singer Text File
• Choose Destination file
• Name your file -> Next -> All Songs
  * Uncheck the "Save as Unicode" box (will not work right unless you do this)
• Export / Save file and move it to your ProPresenter machine (via thumb drive or network)
• Skip to last step below "Import into ProPresenter".

Exporting from Easy Worship:

• EasyWorship has no simple way to export text built--like in MediaShout, but there is a tool you can get that will do this for you. It's called "EasySearch" and it integrates into EasyWorship providing a function to export all songs as text.

Exporting from Song Show Plus:

• Song Show Plus has no simple way to export text built-in like MediaShout, but there is a tool you can get that will do this for you. It's called "Song Data Exporter" and it will assist in exporting from Song Show Plus to text files. We're not PC experts, so you'll have to read about it yourself and figure it out. The only alternative to this is to copy the text of each song and paste it into a Word document (one song per document). ProPresenter can import multiple documents at a time.

Exporting from PowerPoint:

• There is no fast way to export from PowerPoint, but it can be sped up. For every song you have, open it in PowerPoint and view it in Outline mode. From here you can "select all" and copy this text into a Word document (one song per document). ProPresenter can import multiple documents at a time.
• This capability will be greatly improved in ProPresenter 4 where you can batch import all text objects from any number of PowerPoint documents. See PowerPoint Import on our Road to ProPresenter 4 page.

Importing from Other Presentation Software:

• Look at the respective user manual or call the developer to inquire about the easiest way to export all songs as plain text documents.

Import into ProPresenter:

• From the File menu, choose "Import Presentation"
• Locate the .txt file
• Choose "Import into Library" and select "Paragraph break"
• Finish by clicking the Continue button and ProPresenter will import the file(s).

All video is delayed if it is processed by anything (computer, switcher, scaler, etc.). This is known as latency. There are two kinds of latency - acceptable and distracting. Even a $100k switcher will have latency, but probably only a frame or two. Due to compression/decompression requirements, using a live video feed from a FireWire camera through a computer is probably the worst case scenario. This standard was designed for simplicity, not speed. Before video even leaves the camera itself it has been delayed as a result of compressing the video signal into DV. Using an SDI input method will reduce this latency, but you must have a MacPro tower and SDI card to accomplish this. Despite the inherent delays, we offer this feature because it's been highly requested, our competition has it (though subject to all the same issues), and in some cases it doesn't matter, such as for overflow rooms. Plus it's free.

We tend to recommend against doing live feeds through a computer. The problem with this is not a software issue, but a hardware one. All video manipulation methods have latency, even if you're using a $100,000 switcher. Going through FireWire and the computer is usually the worst. As such, the feeding of a live video image into PVP, ProPresenter, or any other software package for that matter is best left to a video switching device, which our customers use with great results. Hence the criticism of this type of feature. You can read such criticism here.

In short, latency is inherent in the decoding and re-encoding of video obtained through firewire. This is the case in all software using firewire for video input. While we do have this feature available, we still recommend live video and keying be handled in a video switcher. This is the proper way to handle live video, and we implemented this feature in ProPresenter for environments where latency is not as much of an issue (overflow rooms, etc). ProPresenter does support video input via SDI, using a Blackmagic or other similar card, and this methodology produces less latency.

This is the Mac OS X authentication window. It appears any time a change to the hard drive is attempted in an area which requires administrative privileges, such as writing a file. It's the same window you have to complete when doing any System Software Updates or software installations. The user name and password are referring to the administrative login information and have nothing to do with ProPresenter. It's always best to be logged in as the original administrative user when attempting to register a copy of ProPresenter.

During the registration process, if you successfully enter your name and unlock code ProPresenter will write this information to your drive so that next time you launch the program, you won't have to enter it again. Once successfully written, ProPresenter will be able to access it no matter which user is logged in.

If it wasn't written the first time, it was due to a permissions issue with the operating system and the issue will persist. OS X is very secure, but permission settings can go astray occasionally which requires them to be reset manually. If you experience this problem, please see the next FAQ below to learn how to correct this problem.

The best way to get content from YouTube and play it back through ProPresenter is to use this handy little "bookmarklet" from JoeyHagedorn.com. You can add this to your Bookmarks Bar and when you click on it when in a YouTube web page, it will reload that page with the QuickTime version of the video verses the Flash embedded version. This version is higher quality an you can right click on the QuickTime menu drop-down (lower right corner) and save to your system as a regular QuickTime video. Now you can just drag and drop it into ProPresenter and you're ready to go. It's very clever and easy to use.



If the above method does not work for you, this can also be done by digitizing YouTube videos into QuickTime movies on your local machine. Once digitized, you treat them like any other QuickTime movie and drag and drop them into ProPresenter for playback as a foreground video. To begin, you need a tool to facilitate creating these digital movies. There are numerous available. Below are three to choose from:

• Tooble
• TubeSock
• Vixy.net

ProPresenter, version 3.0 and higher, is a Universal binary and works great on all Intel Macs. ProPresenter 2 is not available as a Universal Binary since the the tools to do so remain unavailable. However, we have tested it with the Intel Macs and found it to work well (utilizing Rosetta), with no known issues. Therefore, we support all versions of ProPresenter on Macs with Intel processors.

Click on the Add Playlist button at the bottom of the Playlist view to create a new Playlist. Drag and drop Presentations from the Library over to your new Playlist.

Yes. And because you have complete access to your song database, you can add songs at any time without exiting the presentation.

Absolutely, what's more... if you want 'as good as tape' quality, you can stream the digital signal from the foreground videos over the Firewire port to a DV to Analog converter box, allowing video to be seen in its native format without being 'processed' by a computer and a scan converter (which often desaturates the video depending on the quality of the scan converter). While generally unnecessary, those organizations looking for that extra little bit of quality can get through this method which is unavailable from any of our competitors. Additionally, we support output via SDI with the advanced module.

ProPresenter's Announcement function is made for this purpose and allows you to enter in nursery alerts without impacting any of your other song libraries, as well as show and hide the nursery call independently of the presently shown song slide. You cannot, however, show ProPresenter generated nursery alerts over Keynote or PowerPoint slides.

Yes. Scripture support is available with over 50 Bibles to choose from. This can either be done on the fly, or in pre-programming as the program allows you to save Scripture verses just like songs.

Not at all, especially when used in conjunction with a switcher to fade out during the transition and back in when complete. See FAQ #9 for detailed information.

Anything QuickTime recognizes is playable within ProPresenter (which includes DV, Sorenson, H.264, and more including uncompressed video). As of January 2006, the freely available Windows Media player plug-in from Flip4Mac will allow even your Windows Media files to play back within ProPresenter. The speed of your machine and the type of compression will dictate how smoothly the videos playback. Playing back MPEG 2 video requires the purchase and installation of the QuickTime MPEG-2 Playback Component from Apple.

**Please read the following FAQ for info on getting smooth playback from your ProPresenter station.

Smooth playback can be effected by the Codec (short for compressor/decompressor) used for compression and the Data Rate of the compression settings. Movie clips that you receive from a manufacture are set to the highest quality possible. Original files from various manufactures should be compressed for optimum playback for the target machine. We have found H.264 and PhotoJPEG (both at no more than 50% or middle quality) on current systems (Core 2 Duo or better as they are processor intensive and require the extra power) produce a nice balance between high quality and high performance. Uncompressed clips using PhotoJPEG at 100% will not play back well on any machine as this is raw, highest possible quality footage (i.e. Digital Juice Jumpbacks), so be sure you have recompressed them before trying.

While MPEG1 clips that often come from download services (such as Barna, SermonSpice, WorshipFilms, Digital Hotcakes, MediaShout, etc.) will play, they are not reliable and will often not play smoothly. It's an old, GOP based codec that has been updated twice, first by MPEG2 and now MPEG4. Playing back MPEG2 videos require an additional $19 plug-in from Apple for QuickTime (due to licensing fees the MPEG association charges vendors which are passed onto the consumer). All our software is based on the QuickTime architecture, not WMA which runs AVIs. To get the desired playback out of old MPEG1 clips, we suggest either contacting the manufacturer you purchased your clips from and ask to download Quicktime versions (which most have) OR convert these clips into QuickTime movies using the above mentioned Codec(s).

A great single movie or batch conversion utility called Compressor comes with the Final Cut Studio suite or there are numerous other 3rd party applications you can use (Cleaner 6, Squeeze 4, Flip4Mac, Compression Master, etc.). You can also try QTAmateur which is a free batch conversion utility from Michael Ash.

Hold down the command key (the one with the apple on it), click to select a slide, and hit the delete key. You may also Right-Click (Control-Click) and select Delete Background.

There are a number of tools available to convert MPEG files into QuickTime files. A great single movie or batch conversion utility called Compressor comes with the Final Cut Studio suite or there are numerous other 3rd party applications you can use (Cleaner 6, Squeeze 4, Flip4Mac, Compression Master, etc.). You can also try QTAmateur which is a free batch conversion utility from Michael Ash.

The easiest method for converting a DVD to a Quicktime movie would be to use either MPEG StreamClip or HandBrake.

We recommend using DV or H.264 compressors with these tools. The PhotoJPEG codec also works very well, just make sure you set it to MEDIUM quality as any higher settings have minimal benefit and can bog down your computer.

One of the standard fonts that we were able to include in the previous version of ProPresenter was called Triplex (Bold) from www.Emigre.com. This is a very good looking font and was quite popular. We weren't able to include this as part of the new Pro, but you can also get it here.

ProPresenter is used by some of the most well-respected and influential churches in the country and around the world. Our focus on high quality, stable and easy to use applications, over quickly crafted marketing bullet point features, defines the reputation we have earned.

Customers switching from other products to ProPresnter praise its ease of use and it's media handling. Video playback is better than most other competitors, and the interface is designed for volunteers. This advantage has only improved with ProPresenter 3, our latest release.

Specific features that Pro has beyond the ease of use, smooth video playback and stability are:

• Independently control backgrounds and and text slides... this enables you to have as many backgrounds within a song as you wish.
• Smooth video cross dissolves
• Video playback through SDI or Firewire outputs
• What You See is What You Get slide previews... the entire interface shows exactly what a slide will look like when made live so you can see text formatting/line returns and make changes before making a slide live
• Fully searchable song database
• QuickEdit feature allows you to edit or reformat slides while still clicking on other slides to make them live
• Dynamically generated count down timer

While we hope this helps, we encourage you to take a look at ProPresenter for yourself with the free demo available from the "Download" link above.

First of all, all switchers work differently. You will want to consult with your switcher's manual to find exact instructions for adjusting the key settings.

While the act of "chroma" or "luminance" keying seems somewhat simple (you're just taking a color out of the video image), to get a good key is more complicated than this. The first step to achieve a good key is to make sure you have the hardest edges possible in your text and graphics. This means you should set the Text Shadow blur radius to 0 in the Preferences window and use keyable graphics that have hard edges (in the case of lower third graphics).

Once these settings are completed, you need to look at the threshold and edge settings for the key on your switcher. The threshold is specifying how much variance in the selected color you are allowing for the key... the higher the threshold, the lower the tolerance for other hues of the color to key. The edge option generally specifies how much of a blur you want around the keyed edge. There are no magical numbers or advice I can give you on these settings... you must go through a trial and error process with your particular switcher.

We are currently developing ProPresenter 4 for Windows.

Here are the system requirements for when the software is released:

System Requirements

• Processor: 2.0GHz Core Duo or above
• OS: Windows XP or higher
• RAM: 2 GB RAM
• Video Card: NVIDIA GeForce 6600 or higher that supports dual display (Min. 512MB VRAM & PCI Express or 8X AGP that supports DirectX Version: 4.09.00.0904 (DirectX 9.0c) or higher)
• Stage Display: Additional output required for stage display function (third video out - PCI or USB)

NOTE: For heavy or advanced use of video (i.e. multiple video clips per slide, HD content, etc.), a faster system is advised.

Still images in ProPresenter run within the QuickTime environment. This limits their resolution to either 2k (2,000x2,000) for MacBooks and Mac minis, and 4k for MacBook Pros, MacPros, and iMacs. So if you see a blank white image when you expected to see that nice picture from your 6mp camera, try sizing down the image to under 2k. You will not lose any noticeable resolution when displayed since your output is likely far less than these sizes and would be resized anyway during output (i.e. if your secondary output display / program screen is set to 1024x768, your 6mp, 2848x2136 image would be sized down to 1024x768 as it goes out the card). So ideally, just re-size the image to the same size as your output display resolution is set to (800x600 or whatever).

Also, since images display using the QuickTime engine, they must be using the RGB color space that the video world uses (not CMYK that the print industry uses).

Yes! ProPresenter 3.2 released in early November included many free upgrades to our users, including DVD playback. You can set in and out points of the DVD clip you want to play in pre-production, and call the clip up on the fly during the service.

To begin, install ProPresenter on the new system the same way it was done on the first by downloading the latest version from our site, dragging the application to the Applications Folder as instructed, and launch and enter your Unlock Code.

If you want each ProPresenter installation to remain consistent throughout your organization, it's best to choose one machine in particular to be the "Master" station that incorporates all changes. The best way to duplicate one complete installation of ProPresenter to another Mac begins with Media Management. We recommend placing all your media clips into one location and suggest using the "Movies" folder within your "Home" folder since every user has such a folder (like they do a "Pictures" folder and a "Music" folder). Feel free to sub-categorize it within your Movies folder by creating a folder called "ProPresenter Media" (whatever name you wish). Once you get into the habit of organizing all your media content into this folder and then adding that media to ProPresenter, you've won half the battle. ProPresenter stores only the paths to media, not the actual media itself. So when you want to recreate your ProPresenter installation on another Mac, you will start by copying this entire media folder into the respective location on the new Mac so all paths will resolve properly.

Next, you need to move the existing ProPresenter database file (and thumbnails) to it's corresponding location on the new Mac. Another easy way to locate these files is to have ProPresenter show it to you. With ProPresenter running, click on the File menu, hold down the Option key, and choose the "Reveal Data in Finder" item. The database file will appear in a Finder window (ProPresenter.rvd) along with your Thumbnails folder. Go up one level to the folder containing these items and copy this whole folder. Place it in the same respective location on the new system (~ Your User Folder/Library/Application Support/Renewed Vision/ProPresenter).

Once both steps have been completed, you will have created an exact duplicate of your Master system on the new computer.

This can be determined by using either QuickTime Player or the latest version of the ProPresenter 3. Just launch one or the other and look in the respective "About" boxes under menu item with the name of the program ("QuickTime Player" or "ProPresenter").

Protected videos from the iTunes store will NOT play in ProPresenter due to programming restrictions put in place by Apple. Until they change this policy and limitation, the videos can not be supported. However, protected music WILL play fine.

Technically, yes, you can do this, but it is NOT possible to do this in the way that most people want to do it. You cannot overlay ProPresenter words over ProVideoPlayer's output within the machine, nor can you output ProVideoPlayer's output feed on a different output than ProPresenter's output. For all practical purposes, these should be used on two different machines.

Absolutely. ProPresenter 3.4 and higher supports an internal browser so you can browse and download SongSelect.com lyrics right inside the software. You can also download song lyrics through any browser and then import them into ProPresenter separately. ProPresenter supports importing a single song or an entire folder of song text files all at once.

This is the bug that was introduced with Quicktime 7.5 when using any version of ProPresenter older than v.3.3.6. All subsequent versions of ProPresenter are not affected by this. Just download the latest version and everything will work as it should.

The purchase of the ProPresenter software generates an Unlock code to enable its unfettered use. Once this code has been generated, it cannot be "un-generated". This is the equivalent of opening a shrink-wrapped piece of software purchased from a retail outlet, which the industry widely accepts as non-returnable/non-refundable.

We offer a FREE demo of our software that has no time or feature limitations (protected only by a watermark on the output screen). This allows any potential customer to thoroughly test the software before spending any money. We HIGHLY encourage this. As such, we do not offer any refunds for purchases under any circumstances. All sales are final. If you have questions about this policy, please email sales@renewedvision.com.

Hardware purchased from this site is covered by manufacturer warranty and therefore not eligible for return or refund.

Our products are largely made for non-profit organizations and have been priced to represent the best value possible for the functionality of the product. As such, there are no discounts off of the listed price of the software. In effect, everyone gets the non-profit price!

This is an odd error with Mac OS X privileges and the Applications folder. Try deleting the application that is in your Applications Folder before copying the new one over.

The still images are on the Disc Image you downloaded from us in the Sample Pics folder. The motion graphics are downloaded from our Resources store (click the Resources button at the top of the ProPresenter window and you will see a Download Sampler link on the page that appears.)

It's likely that your switcher is sending the wrong EDID back to your graphics card, which means your computer will only allow you to choose resolutions that are specified in that EDID. The easy way to confirm this is to connect your computer directly to your projector/display. This should allow you to choose from a wider range of resolutions.

There are several ways to correct this:

• Find a setting on your switcher to make it send the correct EDID to your computer
• Use a hardware device between the computer and the switcher that can fake the EDID such as the Gefen DVI Detective Plus
• Use software that can force the computer to use any resolution, ignoring the EDID, such as SwitchResX

All known issues with ProPresenter have been addressed in version 3.5.4. This includes the random crashing issues some have experienced in the Editor panel when copying and pasting from other applications. None are known with ProVideoPlayer (PVP).

That said, we always recommend holding off on major upgrades if you don't need them. As far as our software is concerned, there is no benefit to Snow Leopard (10.6) over Leopard (10.5).

This is almost always caused by the presence of Decklink card and ProPresenter thinks it's supposed to use that. You need to turn off the desktop feature of this card so Pro will use the primary card and the Decklink won't interfere with it's operation. You can see some instructions regarding proper set-up of this by clicking here.

As of version 2.3.0.7, Flip4Mac changed the way it handles loading files. Because of this change, we are unable to create a thumbnail of the movie which can cause problems when trying to import a media file which uses Flip4Mac for decoding (such as a .wmv). The solution is to change a setting in Flip4Mac's preferences as described in Telestream's FAQ.

Here are the steps you would take for ProPresenter:

• Go to System Preferences > Flip4Mac WMV > Player and click the Advanced button
• Click the + button and add ProPresenter to the list
• Relaunch ProPresenter for the changes to take effect

This is due to one of several DVD issues:

• The DVD is in use by another application (Apple's DVD Player software)
  - SOLUTION: Quit both apps and restart ProPresenter.


• The DVD database has been corrupted
  - SOLUTION: Go to: "/Library/Application Support/Renewed Vision/ProPresenter4" and delete the file named "DVDv2.rvd". Also delete "DVD.rvd" if that file exists in this folder.


• The region code has not been set yet if it's a newer Mac
  - SOLUTION: Quit ProPresenter, insert a video DVD, and launch Apple's DVD player. It will detect the region code has not been set yet and will prompt you on how to set this.

If you don't need the DVD functionality, you can disable it altogether outside the program by executing the following command in the Mac OS X Terminal application (found in the Utilities Folder):

• defaults write com.renewedvision.ProPresenter3 disableDVDFunctions -bool true

You can also do this in the application under the DVD panel in the ProPresenter Preferences section:

Any remote that works with Mac and can emulate arrow keys will be able to accomplish this as arrow keys advance slides and change songs.

Another option for a remote would be our own ProPresenter Remote application for the iPhone or iPod Touch. These devices can control ProPresenter via a WiFi network (read more about it here).